Booking & Reservation
How can I make a reservation?
You can book directly through our website, WhatsApp, or by calling us. Advance booking is highly recommended to secure your preferred time.
Do I need to pay a deposit?
Yes, for certain treatments or group bookings we require a small deposit to confirm your slot.
Can I walk in without a reservation?
Walk-ins are welcome, but availability is not guaranteed. We recommend booking in advance.
What happens if I arrive late?
Late arrivals may shorten your treatment time so as not to delay the next guest.
What is your cancellation or rescheduling policy?
Please notify us at least 24 hours in advance to reschedule or cancel without penalty.
Opening Hours & Location
What are your opening hours?
We are open daily from 10:00 AM to 9:00 PM.
Where is Parina Spa located?
We are located in Ubud, just a short distance from Monkey Forest. A detailed map is available on our website.
Do you provide parking?
Yes, we have parking space for both cars and motorbikes.
Do you offer a shuttle service?
At the moment, we do not provide pick-up service, but we are easily accessible by car, motorbike, or on foot from central Ubud.
Treatments & Services
What treatments do you offer?
We offer a wide range of massages, body scrubs, facials, flower baths, and wellness therapies. You can view the full menu on our website.
What is the difference between Balinese Massage, Aromatherapy, and Deep Tissue?
Balinese Massage combines gentle stretches and acupressure, Aromatherapy uses essential oils for relaxation, while Deep Tissue focuses on relieving muscle tension.
Do you have couple or honeymoon packages?
Yes, we offer couple treatments and romantic flower bath experiences perfect for honeymoons or anniversaries.
Can I combine different treatments in one session?
Absolutely, you can mix treatments such as massage, scrub, and flower bath for a customized spa journey.
How long do treatments usually last?
Treatment durations vary from 30 minutes up to 2 hours depending on your selection.
Therapists & Staff
Can I choose a male or female therapist?
Yes, please let us know your preference when booking
Are your therapists trained and certified?
All of our therapists are professionally trained and experienced in traditional Balinese techniques.
Can I request the same therapist for my next visit?
Of course, we will do our best to accommodate your request.
Comfort & Facilities
What should I bring with me?
You only need to bring yourself. Towels, robes, and amenities are provided.
Do you provide showers or lockers?
Yes, showers and lockers are available for your convenience.
Do you have couple rooms with a large bathtub?
Yes, our couple suite features a spacious flower bath.
Do you offer refreshments after the treatment?
Yes, herbal tea and light refreshments are served after your session.
Eligibility & Health Concerns
Is it safe for pregnant women?
Some treatments are suitable for expectant mothers. Please inform us during booking so we can recommend the best option
Do you provide treatments for children?
Our spa is designed for adults. We generally recommend treatments for guests 15 years and older.
What if I have medical conditions or allergies?
Please inform our staff in advance. We will adjust treatments and use suitable oils to ensure your safety.
Can treatments be customized for special needs?
Yes, we will be happy to tailor your experience based on your requirements.
Payment & Promotions
What payment methods do you accept?
We accept cash, credit cards, and local digital payments (QRIS).
Are taxes and service charges included in the price?
Prices are subject to 10% government tax and 5% service charge.
Do you offer discounts for couples or groups?
Yes, we have special offers for couples and group bookings. Please inquire for details.
Do you sell gift vouchers?
Yes, gift vouchers are available and make the perfect present for loved ones.
Others
Do you offer special packages for birthdays, anniversaries, or honeymoons?
Yes, we can prepare romantic decorations and special touches for your celebration.
Can you accommodate groups larger than 4 people?
Our spa has 4 treatment rooms and can accommodate up to 5 guests at one time. Larger groups can be arranged in multiple sessions.
How can I share feedback or leave a review?
We welcome your feedback! You can share it directly with our staff or leave a review on Google or TripAdvisor.
What treatments are best for a quick relaxation?
Our 30-minute Back & Shoulder Massage or Foot Massage are perfect for a short but refreshing break.
